Privacy Policy

Neux Homes ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neuxhomes.com and use our services. Please read this policy carefully. If you do not agree with the terms, please do not use our site.

1. Information We Collect

• Personal Information: Name, email address, phone number, property address, and any other information you provide when filling out forms on our site.
• Usage Data: Information about how you use our website, such as your IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze site usage. You can control cookies through your browser settings.
• Analytics: We use analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect information sent by your browser as part of a web page request, including cookies and your IP address.
• Marketing Data: If you opt in, we may collect information for marketing purposes, such as your preferences and responses to our communications.

2. Legal Basis for Processing (GDPR)

• We process your personal data only when we have a legal basis to do so, such as your consent, to fulfill a contract, to comply with legal obligations, or for our legitimate business interests.

3. How We Use Your Information

• To provide and improve our services, including generating property offers.
• To communicate with you about your inquiry, offers, and next steps.
• To personalize your experience on our website.
• To comply with legal obligations and protect our rights.
• For marketing and analytics, if you have given consent.

4. Sharing Your Information

• We do not sell your personal information to third parties.
• We may share your information with trusted service providers (such as CRM, email, analytics, or IT support) who help us operate our business. These providers are required to protect your data.
• We may disclose your information if required by law, regulation, or legal process.
• We may share data in connection with a business transfer (e.g., merger, acquisition, or sale of assets).

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure your data is protected and transferred in accordance with applicable law.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use our site, and improve your experience. You can disable cookies in your browser settings, but some features may not work as intended. For more information, see our Cookie Policy (if available).

8. Analytics and Marketing

• We use analytics tools (like Google Analytics) to collect information about how visitors use our site. This helps us improve our services and user experience.
• We may use your information for marketing purposes, such as sending you updates or offers, but only if you have opted in. You can opt out at any time.

9. Data Security

• We use industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction.
• Only authorized team members have access to your personal data.
• We regularly review our security practices to keep your data safe.

10. Your Rights and Choices

• You may request access to, correction of, or deletion of your personal information at any time.
• You may restrict or object to certain processing of your data.
• You may request a copy of your data in a portable format (data portability).
• You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
• To exercise your rights, email us at support@neuxhomes.com.

11. California Privacy Rights (CCPA)

• California residents have the right to request information about the categories and specific pieces of personal data we have collected, to request deletion of their data, and to opt out of the sale of personal information (we do not sell your data).
• To make a request, contact us at support@neuxhomes.com.

12. European Privacy Rights (GDPR)

• If you are in the European Economic Area (EEA), you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability.
• You also have the right to lodge a complaint with your local data protection authority.

13. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

14. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date below. Your continued use of our site means you accept the updated policy.

16. How to Contact Us or Make a Complaint

If you have any questions, concerns, or complaints about this Privacy Policy or your data, please contact us:

• Email: support@neuxhomes.com
• Phone: 888-352-7075
• If you are in the EEA, you may also contact your local data protection authority.

17. Communications, Consent, and Opt-In

By submitting your information through our Contact Us or Offer forms, you agree to be contacted by Neux Homes for real estate services. We may contact you by phone, text message, or email. Message frequency varies. Msg/data rates may apply. You can opt out at any time by replying STOP to any text message, or reply HELP for assistance. For more information, please see our full Privacy Policy. The purpose of these communications is to provide information and offers related to real estate services.

Last updated: June 2024